Lost Luggage on a Flight in India — How to File a Claim & Get Compensation

Step 1: Report at the Airport (Before Leaving)

1. Go to the baggage claim counter in the arrivals area
2. Show your baggage tag receipt (the sticker attached to your boarding pass at check-in)
3. Fill out a Property Irregularity Report (PIR)
4. Get a PIR reference number — keep this safe, you'll need it for tracking
5. Ask for the airline's baggage service contact number

Step 2: Track Your Luggage

Most airlines use the WorldTracer system to track lost bags:

• Ask the airline for your WorldTracer reference number
• Track online at the airline's website using your PIR number
• Call the baggage service number for updates

Most "lost" bags are actually delayed — 97% of bags are found within 48 hours.

Step 3: Know Your Rights

Domestic Flights (DGCA Rules)

• Delayed baggage: Airline must deliver to your address once found
• Lost baggage (confirmed lost after 21 days): Compensation up to ₹20,000 for domestic flights
• Damaged baggage: Report within 7 days for compensation

International Flights (Montreal Convention)

• Maximum compensation: Up to 1,288 SDR (approximately ₹1,40,000)
• Report timeline: Within 7 days for damaged bags, 21 days for delayed bags

Step 4: File a Formal Complaint

If the airline doesn't resolve your case:

1. Email the airline with your PIR number, flight details, and bag description
2. File on AirSewa: Visit airsewa.gov.in or call 1800-11-4000
3. Consumer forum: For unresolved cases, file with the Consumer Disputes Redressal Commission

What to Include in Your Claim

• PIR reference number
• Flight ticket and boarding pass copy
• Baggage tag receipt
• Description of bag (color, brand, size, distinguishing features)
• List of contents and approximate value
• Receipts for any essential items you had to purchase

Tips to Prevent Lost Luggage

• Remove old tags: Old baggage tags can confuse the sorting system
• Use a distinctive bag: Add a colorful ribbon or unique tag
• Keep valuables in hand baggage: Never check important documents, medicine, or electronics
• Take a photo: Photograph your bag before check-in
• Arrive early: Late check-in increases the risk of bags being mishandled
• Get travel insurance: Good insurance covers lost baggage up to ₹50,000-₹1,00,000