Find answers to common questions about booking, payments, refunds, and more. We're here to help.
Payment deducted but no ticket? Amount charged twice? We'll help resolve it.
Booking still processing? Ticket not confirmed yet? Check status here.
Need a refund? Understand timelines, policies, and how to track your refund.
Need to cancel your flight? Learn about charges and the process.
How to do web check-in for IndiGo, Air India, SpiceJet, and other airlines.
Cabin bag limits, checked baggage weight, and prohibited items guide.
Complete guide on DGCA refund rules, timelines, and how to escalate.
Step-by-step guide for first-time flyers — from booking to landing.
Payment failed or amount deducted without ticket? Find solutions here.
Check your PNR status, understand booking codes, and track your ticket.
Student fares, extra baggage allowance, and special discounts for students.
View, change, or manage your existing booking — date change, seat, meals.
Find which terminal your flight departs from at Delhi, Mumbai, Bengaluru.
Spelling error on your ticket? Understand name change and correction policies.
NewMissed your flight? Step-by-step guide on what to do, rebooking options, and no-show policies.
Luggage missing? How to file a claim, track your bag, and get compensation.
Know your rights when your flight is delayed. DGCA rules on compensation and rebooking.
Customer care numbers for all major Indian airlines — IndiGo, Air India, SpiceJet, Vistara, Akasa.
Quick answers to common booking and travel questions
Do NOT make another payment. Most cases resolve within 30 minutes to 2 hours. If your ticket is still not confirmed after 2 hours, visit our Payment Issue page or WhatsApp us with your booking details. We will investigate and resolve it.
Log in to the airline's website, go to Manage Booking, enter your PNR, and select Cancel. Cancellation charges depend on the airline and how far in advance you cancel. Visit our Cancellation Help page for step-by-step guidance.
Refund timelines depend on your payment method: Credit card: 5-7 business days, Debit card: 5-10 business days, UPI: 3-7 business days. If your refund is delayed beyond 15 days, contact the airline or visit our Refund Help page.
Visit the airline's website or app 48 hours before departure. Enter your PNR and last name. Select your seat and download your boarding pass. This saves time at the airport. See our detailed Web Check-In Guide for each airline.
Most Indian airlines allow 7 kg for cabin baggage. Air India allows 8 kg. You can also carry one personal item (handbag or laptop bag). See our Baggage Rules Guide for detailed limits.
Date changes depend on your fare type and airline. Most airlines allow date changes with a fee. Log in to the airline's Manage Booking section or contact their customer service.
You need a government-issued photo ID: Aadhaar card, passport, voter ID, or driving license. College ID, PAN card, and credit cards are NOT valid for airport entry.
For domestic flights, arrive 2 hours before departure. For your first time flying or at busy airports like Delhi T1 or Mumbai T1, arrive 2.5 hours early.
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In-depth guides and resources for Indian air travellers
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